The CX Leader as a Change Agent

CX Leaders wear many hats and one of the most important is a change agent.
This hands-on, interactive session, equips CX leaders with a customized framework of how to lead change, which could be THE most critical skill to drive success.

At the end of this mini-workshop, you will walk away with a starter set of essential tools to either begin or advance your change agent journey.

Speaker: Mark Slatin

CEO and Founder - Empowered CX

Mark is the CEO of Empowered CX, where he empowers his clients to turn indifferent customers into loyal fans. He is a CX thought leader, speaker, writer, and the host of the Delighted Customers Podcast. He has walked the walk, leading a financial services company through two acquisitions and a pandemic - and the first two-time winner of the CX Innovation Award. He currently serves on the CXPA Board of Directors and is a Certified Customer Experience Professional (CCXP), and was a faculty member at Loyola University Maryland’s MBA program teaching Customer Experience Management.

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