Srikant Narasimhan

VP Enterprise Customer Experience - CVS Health

Sri Narasimhan is the VP of Enterprise Customer Experience at CVS Health, where he leads efforts to drive meaningful organizational changes based on customer, client, and patient feedback. He is a passionate advocate for consumers and is dedicated to creating a consumer centric culture at CVS Health. He leads teams focused on delivering collecting timely feedback from consumers, delivering actionable insights, and managing cultural change across the organization. Prior to CVS Health, Sri was the Head of Customer Experience for Branch Banking at Wells Fargo and was the Head of Analytic Consulting at Medallia. Earlier in his career he graduated from the GE Executive Leadership Program and worked as an economist at FTI and Navigant Consulting. Sri holds a BA from the University of Chicago, an MA in Economics from Boston University and an MBA from the University of Michigan. He currently is based in Chicago, IL with his wife Kimberly, daughter Ellora, son Devan, and mini-golden doodle Iverson. He is an avid sports fan, specifically the Pittsburgh Steelers, Penguins and Pirates.

Keynote Speaker 2023