Mastering C-Suite Alignment

In this master class, join Patty Soltis CCXP, CX-PRO, as she guides CX professionals to build on the priorities of the C-suite and to accelerate their goals using CX.

Through this interactive master class and workshop, attendees will learn valuable skills and tools to align with the top priorities of their business leaders. These include building a CX strategy with measures and metrics.

By the end of the session the attendees will understand:

  • How to use their CX strategy to elevate and accelerate the achievement of the organization’s priorities

  • Communicate effectively with the C-suite

  • Gain appropriate partnerships and build support

Speaker: Patty Soltis

Senior Customer Experience Manager - Upwork

With over three decades of experience, Patty has been a practitioner, consultant, and analyst in CX. She turned dysfunctional organizations into thriving profit centers using CX strategically to create customer centric cultures that excelled. Patty is the senior customer experience manager at Upwork, has been a VP/GM at retailers such as Neiman Marcus, and principal analyst – CX at Insider Intelligence/e-Marketer.

Patty has her B.S. from Indiana University’s Kelley School of Business and her MBA from Oakland University. Patty has her CCXP and earned CX-PRO. She is an active member of the CXPA serving on the FL leadership team.