Measuring Success in DEI Customer Experience
Discuss how businesses can measure success in DEI customer experience, and provide examples of metrics that can be used to track progress towards creating a more inclusive and equitable customer experience. Breakout: Creating a DEI Customer Feedback Program: In this session, learn how to design and implement a customer feedback program that collects insights on the diverse experiences of customers. Participants can discuss best practices for collecting feedback, analyzing data, and using insights to improve the customer experience.
Speaker: Tron Smith
Director, Diversity Insights - Suzy
Tron leads new partnerships working with a diverse group of teams in organizations like, BET, OWN, ECO Style, & Door Dash. She has an extensive background working in the tech vertical with over 15 years of new partnerships experience and has created some of the successful partnerships at Suzy!