President - HRIZONS EX of HRIZONS
Mary Poppen is President of HRIZONS EX, Employee Experience Division of HRIZONS, and Professor of Practice at Michigan State University teaching in the CXM Master’s Degree program.
Prior to her current focus, she was a Chief Customer Officer at SAP and LinkedIn. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of customer success, business consulting and executive leadership experience. She is a well-recognized customer and employee experience thought leader, speaking at global events and authoring several publications in this space. She recently published a book entitled “Goodbye, Churn. Hello, Growth!”. In addition to her current roles, Mary enjoys serving as a Board Advisor and executive coach, and has a passion for giving back through female mentorship programs.