Make It a Better Experience with Applied Behavioral Science
Introducing the methods and tools of applied behavioral science as it relates to the design of experiences. Leveraging what we know about human behavioral to identify 'barriers' that stand in the way of people making progress in their lives along with behavioral science informed strategies and tactics to overcome these barriers.
Speaker: John Gusiff
Managing Partner - Customer Centric Solutions LLC
John Gusiff is the Managing Partner for Customer Centric Solutions LLC. He founded the company in 2002 after spending 15 years helping leading brands across B2C, B2B, and B2B2C industries, design and implement customer acquisition, engagement, service, and retention strategies.
He has worked directly with executives in marketing, sales, product development, customer service and support functions to help them rethink how they better service their customers and implement the processes, organization, and technology to support it.
Clients have included: American Honda, Canada Goose, Citibank, Ecobee, G Adventures, Gympass, Humana, Porch, lululemon, Royal Ambulance, Shaklee, and TransAlta.