Experience Led Change - Engaging Everyone

Discussion and idea sharing on how to engage diverse levels and roles within the organization. Come prepared to share and to gain new ideas about adpting and living a culture of engagement.

Speaker: Diane Magers

CEO, Experience Catalysts

Founder and CEO of Experience Catalysts, Diane is an executive Experience Management leader focused on systematically changing organizations to align around experience and drive financial impact. Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Cisco. Sodexho and MoneyGram. She is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association, Diane is a CCXP and earned a Master’s in Clinical Psychology and an MBA and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and is CX Design and Innovation LUMA certified.