Delivering Exceptional Patient & Employee Experiences Using Omnichannel Insights

As the prevalence of consumerism grows in the healthcare industry, hospital systems and providers are turning to more innovative ways to analyze listening posts for insights about the patient and employee experience. No longer can they rely on single sources of information, but rather need to expand interactions across all channels to fully understand and meet the diverse needs of patients and employees. In this session, attendees will hear from patient and consumer experience experts from Advocate Aurora Health on what is needed to improve the patient journey, build trust and loyalty, and increase patient and employee retention.

Speaker: Bradley Kruger

System Vice President - Patient Experience and Global & Executive Health

Performance-driven Senior Executive offering over 25 years of comprehensive achievements in identifying innovative differentiation opportunities to transform consumer experience. Recognized nationally and internationally implementing enterprise-wide frameworks that create exceptional service and quality outcomes.