CX Lessons from Lawn Care Providers
The experiences a brand provides are directly related to the customer-centric culture that creates them. Over the years I've learned some of the best CX lessons from the lawn care providers I've used. Come and listen to the good, the bad, and the horrible!
Speaker: Michelle Morris
Sr. Mgr of Business of Transformation- Verizon Connect
Michelle Morris is a Certified Customer Experience Professional and is a CX leader at Verizon Connect. She has led CX for various organizations in her career, creating transformations for customers and employees. She is a former CXPA board member and a board member for a local non-profit childcare provider in Lexington, Kentucky where she resides. Michelle is an active member in the CX community and loves connecting with professionals and can be found on LinkedIn at @morrismichellek