Customer Community and CX

Many companies boast online communities - some focus on reducing support tickets, some on giving customer advocate a platform, and some on product feedback. A community can support those goals, but it can also be so much more if companies build it to be part of their foundational customer experience. This presentation will focus on how organizations can think strategically about community and CX.

Speaker: Brigid Colver

Community Manager & Content Writer- Freelance

Brigid is a long-time Community Manager and Content Writer for B2B companies with a unique perspective on what it means to empower customers to be self-sufficient. She lives in Michigan and adores its woods, coasts, and the Great Lakes!