Collecting Customer Feedback - Learnings From a Scale Up

Collecting customer feedback seems easy but how do you do it right? Most importantly, how do you act on this feedback and make sure that the feedback you collect does not go to waste? And should feedback be the only thing organizations should collect? In her talk, Nina will explain how the company she works for got started with collecting feedback and their learnings along their journey.

Speaker: Nina Hoeberichts

CX Specialist , Sherpany

Nina Hoeberichts is a Customer Experience Specialist. With her background in economics, marketing and UX design, she is constantly thinking about how to improve experiences around her. She currently works at Sherpany, a Swiss company which makes meeting management software.